Frequently
Asked Questions
Why
Should I take Online Reservations on My
Website?
Accepting reservations online will help
increase your conversion rate of web traffic
into sales. Web customers expect access
to real time availability and pricing and
might pass you up for a competitor if this
information isn't available to them instantly.
It will decrease manual labor and telephone
costs in answering phone calls and emails
from prospective clients who may only want
trivial information on availability and
price. It will also be available for them
to make a booking 24 hours a day where as
you or your staff may not.
The reservation system is
coupled with a full-featured reservation
management system enabling you to continue
to take reservations manually rather than
needing to allocate blocks to a 3rd party
and losing flexibility over those items.
How
Secure is it?
All parts of the system where a guest information
is either entered or displayed are secured
using 128-bit SSL encryption.
This is the encryption standard
used by virtually all e-commerce sites and
online banks around the world
Can
it Interface with my Current Internal Reservation
System?
No. Currently, it cannot interface with
your existing management or accounting system.
It does creates several reports in MS Excel
format. These files may be compatible with
your back office accounting program.
Do
I need to Install any Software on My Computer?
No. It is hosted on a web server and can
be accessed through your Internet Browser.
What
are the System Requirements?
The only requirements are access to the
Internet and one of the following web browsers:
• Internet Explorer v6+
• Firefox v1+
• Netscape v6+
• Opera 1x+
How
Long Does it Take to Set Up?
Your account is automatically set up when
you register. After that it is up to you
or your staff to enter in the rate, product
and inventory information prior to the live
launch.
Depending on the size and
complexity of your room inventory, you could
begin accepting online reservations within
a day or two. Available with the set up
is online help and an easy 7 step tutorial
wizard that guides you through all necessary
steps.
Will it Process my Guest's Online Reservation
Deposit?
It does not process guest payments or deposits.
You will receive a notification
email once a new web booking arrives and
will need to log in to the secure Administration
panel to access the guest's payment information.
You are then free to process
the reservation according to your usual
procedures.
By the way, you can configure
the system to either automatically confirm
a reservation request OR mark it as 'pending'
allowing you to review it before confirming
it.
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